Privacy policy

Controller: Strand Kemtvätt, Drottninggatan 42, 252 21 Helsingborg, Sweden. Email: [email protected]. Phone: +46 42 12 84 57.

We process personal data in line with Regulation (EU) 2016/679 (GDPR) and applicable Swedish data protection rules. The Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) supervises compliance in Sweden.

What we collect

• Contact details you provide (name, email, phone, message content) via our form or by phone/email.
• Order and ticket information needed to identify garments and arrange collection.
• Technical data that may arise from necessary cookies or server logs (e.g. IP address, browser type) when you visit the website.

Purposes and legal bases

• Service delivery — to fulfil a contract or take steps at your request (Art. 6(1)(b) GDPR).
• Communication — to answer enquiries (Art. 6(1)(b) or (f)).
• Legal obligations — e.g. bookkeeping where required (Art. 6(1)(c)).
• Legitimate interests — to keep the site secure and improve operations in a proportionate way (Art. 6(1)(f)).
• Consent — for non-essential cookies if you opt in (Art. 6(1)(a)).

Retention

We keep enquiry messages only as long as needed to respond and follow up, then delete or anonymise them. Order records are kept for the period required by Swedish accounting and consumer rules, then erased or archived as required by law.

Sharing

We do not sell personal data. We may use IT or hosting providers acting as processors under written agreements. Transfers outside the EEA occur only with appropriate safeguards where applicable.

Your rights

You may request access, rectification, erasure, restriction, or portability where applicable, and object to processing based on legitimate interests. Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

You may lodge a complaint with IMY: Integritetsskyddsmyndigheten, Box 8114, 104 20 Stockholm, Sweden — imy.se.

Contact

For privacy questions, write to [email protected] or visit us at Drottninggatan 42, Helsingborg.

Last updated: July 2026.